Frequently Asked Questions (FAQs) – Top Dollar Pawn Store
Ordering and Product Questions
Q: What types of products do you sell at Top Dollar Pawn Store?
A: We offer a wide range of firearms, ammo, and outdoor gear including:
- AR-15 rifles, AR-10, AK47, Henry rifles, Marlin rifles, semi-automatic rifles, shotguns, and handguns.
- Ammo for rifles, handguns, shotguns, rimfire, air guns, and blanks.
- Magazines for AR, AK, rifles, and handguns.
- Reloading supplies like primers, brass, diesets, and powders.
- Accessories including scopes, gun sights, lasers, folding knives, automatic knives, and archery gear.
Q: Are your products genuine and safe?
A: Absolutely. We source all products from trusted manufacturers and suppliers. Safety and authenticity are our top priorities.
Q: How do I know if a magazine or part fits my firearm?
A: We provide detailed product descriptions and compatibility info on each item page. If you’re unsure, our customer service team is happy to help you pick the right parts.
Ordering Process
Q: How do I place an order on Top Dollar Pawn Store.com?
A: Simply browse our categories, add items to your cart, and proceed to checkout. You’ll enter your shipping and payment info, select an FFL dealer if purchasing firearms, and confirm your order.
Q: Can I order firearms and ammo together?
A: Yes, but firearms ship to your chosen licensed FFL dealer for transfer, while ammo and accessories typically ship directly to your address, depending on state laws.
Q: What if I don’t have an FFL dealer?
A: We can help you locate a licensed FFL dealer near you during checkout to receive your firearm.
Shipping and Delivery
Q: How long does shipping take?
A: Most orders ship within 1-3 business days. Standard ground shipping usually takes 5-7 business days, with expedited and next-day options available on select products.
Q: Do you ship firearms directly to customers?
A: No. Federal law requires all firearms to be shipped to an FFL dealer for transfer and background checks before you can take possession.
Q: Can you ship ammo to my state?
A: We comply with all federal and state laws. Some ammo types or quantities may be restricted in your state. We’ll notify you if your order can’t be shipped to your location.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website to follow your package.
Payments and Pricing
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Are prices final?
A: Prices are subject to change due to market fluctuations or errors. We’ll notify you if your order price changes before processing.
Q: Are taxes and shipping included in the price?
A: Prices exclude taxes and shipping unless stated. Applicable taxes and shipping fees are calculated at checkout.
Returns and Refunds
Q: Can I return firearms or ammo?
A: Firearms are generally non-returnable once shipped to the FFL dealer. Ammo and accessories may be eligible for return within a specified timeframe. Please review our Return Policy for details.
Q: What if my order arrives damaged or incorrect?
A: Contact us immediately with photos and details. We’ll work quickly to resolve the issue with a replacement or refund.
Legal and Compliance
Q: What age do I need to be to buy firearms or ammo?
A: You must be 18+ to purchase rifles, shotguns, and archery gear, and 21+ to buy handguns and handgun ammo.
Q: How do background checks work for firearm purchases?
A: Background checks are conducted by the FFL dealer during the transfer process before you can take possession of your firearm.
Q: Do you comply with all federal and state firearms laws?
A: Yes, we strictly follow all applicable laws and regulations to ensure safe and legal sales.
Customer Support
Q: How can I contact Top Dollar Pawn Store?
A: You can reach us by phone, email, live chat on our website, or through our contact form. We’re here to help with product questions, order support, and legal guidance.
Q: What if I need help choosing the right product?
A: Our knowledgeable team is ready to offer advice and recommendations based on your needs and experience level.